California Language Assistance Notice
Medicare Supplement Insurance
Language Assistance Services
Lumos Insurance provides free language assistance services to you. Interpreter services (oral) and translated written materials are available at no cost to help you understand your Medicare Supplement Insurance coverage and related communications.
You may request oral interpretation services in your preferred language and translation of vital documents related to your coverage.
To access language assistance services, please contact Lumos Insurance Customer Service at:
Proprio Language Services
Telephone: 931-350-6460
Client ID: 97737
Hours of Operation: Mon - Thurs 9a.m. - 6p.m., Fri 9a.m. - 5 p.m. Eastern Time
Language assistance services are available for matters including, but not limited to enrollment and eligibility, premium billing, claims and appeals, customer service inquiries, and coverage explanations.
Availability of Translated Materials
Vital documents are available in threshold languages, as required by California law. If you need translated materials, please contact Lumos Insurance Customer Service using the information above.
Nondiscrimination Statement
Lumos Insurance complies with applicable federal and California civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lumos Insurance provides free aids and services to people with disabilities and free language services to people whose primary language is not English.
How to File a Complaint
If you believe you have been denied language assistance services or discriminated against, you may file a complaint with Lumos Insurance or with the California Department of Insurance.
California Department of Insurance
Consumer Hotline: 1-800-927-HELP (4357)
TTY: 1-800-482-4833
Website: www.insurance.ca.gov
Multilingual Taglines
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